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Description
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in a technical support role or similar capacity.
- Strong knowledge of computer systems, mobile devices, and other technology.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Certifications such as CompTIA A+, Network+, or similar are a plus.
Job Responsibilities
- Troubleshoot and resolve hardware, software, and network issues for end-users in a timely manner.
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Maintain and manage IT infrastructure, including servers, networks, and other systems to ensure optimal performance.
- Document technical processes and maintain a log of support requests to improve future responses.
- Collaborate with the IT team to implement new technology solutions and improve existing systems.
